Returns

Made for you

Each house is made after you have paid for it.

If something is wrong

If your order arrives damaged or is not what you ordered, contact us with your order number and tell us what happened, with a picture if you can. We will tell you what we can do.

Cancelled orders

If an order is cancelled before it ships, any payment for it is refunded to you. A download that is cancelled stops being available, and any payment for it is refunded.

Downloads

A download is a file. We cannot refund a file once it has been downloaded. If we cancel a download, any payment for it is refunded. If a file will not open, or is not what you ordered, contact us with your order number and tell us what happened. We will tell you what we can do.

This page is a plain-language draft and may change.